
FAQ's
General
What makes Envy Lashes London stand out?
Envy Lashes London is one of the only lash salons in the City of London that is 100% vegan and cruelty-free. Every product we use - adhesives, lash fibres, primers, removers -- is certified vegan. Founder Annie Chen has over 8 years of specialist lash experience, and we limit daily appointments to ensure each client receives a full, unhurried consultation and application. We also hold the LuxLife Award for Best Vegan Eyelash Extension Salon in 2024 & 2025.
Where is Envy Lashes London located and what are your opening hours?
You can find us at Salisbury House, 29 Finsbury Circus, London EC2M 7AQ. Two minutes' walk from Moorgate station, five from Liverpool Street, seven from Bank. There are two entrances: one on 29 Finsbury Circus and another on London Wall (located in between Boots Opticians and Rymans). Opening Hours: Monday–Friday: 11:00 AM – 8:00 PM Saturday: 11:00 AM – 6:00 PM Out of hours appointments are available on request with a £50 surcharge. For special requests, email info@envylasheslondon.com
Do you offer any discounts or special promotions?
Yes. We run a loyalty scheme through Fresha - you earn tier points by booking and leaving reviews, redeemable for money off or free products on your next appointment. Corporate discounts are available for businesses in the City. Email info@envylasheslondon.com for details.
Lashes
How long do eyelash extensions last?
Extensions typically last up to 4 weeks but we recommend infills every 2–3 weeks to keep them looking full and fresh. If you decide to wear them continuously which many clients do, it is essential to have regular infill appointments for your lash health. Eyelash extensions grow out with your natural lash and can add excess weight if not removed and maintained at an infill appointment.
Why do lash extensions fall out quickly?
The most common reasons are oil-based skincare or makeup touching the lash line, exposure to steam or water in the first 24 to 48 hours after application, sleeping face-down, and rubbing the eyes. Lash extensions applied to a lash that was already near the end of its natural growth cycle will also shed sooner. Using an oil-free cleanser and a clean spoolie brush daily extends wear significantly. Head over to our dedicated aftercare page for more tips.
Are lash extensions bad for your natural lashes?
Lash extensions applied correctly by a trained technician will not damage your natural lashes. The key is that each extension must be applied to one natural lash only, using the correct weight and length for your natural lash's strength. At Envy Lashes London, we use 100% vegan, lightweight lash fibres and conduct a thorough lash health assessment at every appointment to protect your natural lashes.
What are the most popular types of lash extensions?
In London, the most popular styles are Classic (one extension per natural lash for a natural look), Wispy (a mix of lengths for a feathery, textured finish), Hybrid (a blend of classic and volume), Russian Volume (multiple ultra-fine extensions per lash for a fluffy, full look), and Wet Look (extensions styled to give a glossy, mascara-like finish). At Envy Lashes London, we also specialise in Fox Eye styling, which lifts and elongates the outer corner for a sultry effect.
What is the difference between eyelash extensions and a lash lift?
Eyelash extensions are individual synthetic lashes applied on top of your natural lashes using semi-permanent adhesive. A lash lift is a treatment applied to your own lashes only — it curls and lifts them from the root using a chemical perming and setting solution, with results lasting up to 8 weeks. Extensions add length, thickness, and curl; a lash lift enhances what you already have. Extensions require infills every 2 to 3 weeks; a lash lift needs no maintenance between appointments. We offer both at Envy Lashes London.
What are wispy lash extensions?
Wispy lash extensions mix different lengths and curl types to create a feathery, textured, natural-glamour look. Spiky tips at the outer corners give a cat-eye or fox-eye effect. They look less uniform than classic extensions and more like naturally long, thick lashes. Wispy lashes are one of our signature styles at Envy Lashes London.
What are wet look lash extensions?
Wet Look lashes are extensions bundled together during application to create a glossy, mascara-dipped finish. Instead of a fluffy or feathery result, they give a sleek, defined, dramatic look — like your lashes are permanently coated in fresh mascara. This style is one of our specialties and suits clients who want bold, editorial definition.
How much do lash extensions cost in London?
In London, lash extensions range from approximately £60 to £200 for a full set, depending on the style, salon, and technician's experience. Infills typically cost £40 to £100. At Envy Lashes London, our pricing reflects our award-winning technique, premium vegan products, and bespoke consultation at every appointment.
What are the differences between Classic, Hybrid, Wispy, Russian, and Mega Volume lashes?
Here’s a breakdown of our lash extension styles:
Look: Natural, mascara-like effect. Technique: One extension per natural lash (1:1 ratio). Best for: A simple, polished look or those with plenty of natural lashes that want to add subtle length and definition.
Look: A mix of natural and full, adding texture and a bit more drama. Technique: Combines classic (single lash) and volume (multiple lash) methods. Best for: A fuller look that still appears fairly natural. Suitable for every day wear.
Look: Textured, feathery, and spiky—similar to a strip-lash style. Technique: Can be created with classic, hybrid, or volume sets using varied lengths and “spikes” for a wispy effect. Best for: A trendy, eye-catching look with lots of texture.
Look: Full, fluffy, and dramatic yet soft. Technique: Very fine lashes (2–6D fans) handmade and applied to each natural lash. Best for: Clients with fewer natural lashes wanting a dense, glamorous look.
Look: The boldest, darkest, and most dramatic style. Technique: Ultra-fine extensions (0.03–0.05 mm) forming large fans (6–16D+) per natural lash. Best for: A statement look with maximum fullness.
For visual examples, visit our Find My Style page.
How should I prepare for my lash appointment?
Arrive with clean, makeup-free eyes and avoid using oily products around your eyes before your treatment. Use the toilet beforehand and if you want to, put your headphones on and relax!
What is a lash map?
A lash map is a custom placement plan drawn before your appointment begins. We assess your eye shape, facial structure, natural lash length and density, and your desired style, then mark out which curl, length, and diameter to place at each zone of your eye. This is how we ensure every set is bespoke and flattering rather than a standard one-size application.
What are fox eye lash extensions?
Foxy eye extensions use L and M curl lashes placed with concentration at the outer corner of the eye to create a lifted, elongated, angular silhouette. The inner and mid corners are kept shorter and softer so the eye tapers outward, creating a fox-like, dramatic gaze. See our dedicated foxy eye page for full details.
Aftercare
How should I care for my lash extensions?
To keep your lash extensions looking their best, avoid getting them wet for the first 24 hours, refrain from using oil-based products, and gently brush them daily with a clean spoolie. For more tips, check our aftercare guide on the website.
Can I shower after getting lash extensions?
Avoid water contact with your lash extensions for the first 24 to 48 hours after application. After that, you can shower normally but avoid high-pressure water hitting the lashes directly and keep steam exposure brief. Pat the lashes dry gently with a clean cloth rather than rubbing.
Can I wear mascara with lash extensions?
We recommend avoiding mascara with lash extensions. Most mascaras contain oils or waxes that break down the adhesive bond, and removing mascara requires rubbing that can pull extensions out. If you want more definition, ask about a darker or bolder extension style at your next appointment.
How do I make lash extensions last longer?
Avoid oil-based products near the eyes, cleanse your lashes daily with a lash-safe foam cleanser, brush them with a clean spoolie every morning, avoid steam rooms and swimming for 48 hours after your appointment, and sleep on your back or on a silk pillowcase. Booking your infill every 2 to 3 weeks rather than waiting longer also keeps the set looking full and reduces the total shedding load.
Can I get lash extensions if I am allergic to adhesive?
If you have had a previous reaction to lash adhesive, disclose this at the time of booking. If you are a new client you should book in for a patch test & consultation. The patch test applies a small amount of adhesive 24-48 hours before your full appointment so we can confirm there is no reaction before proceeding. If you experience itching, redness, or swelling after the patch test, contact us immediately.
Booking
How do I book an appointment at Envy Lashes London?
Booking an appointment is easy! Use our online booking system on our website or contact us directly by phone or message. We recommend booking in advance to secure your preferred time slot.
What’s your booking and cancellation policy?
Appointments require a 50% deposit at booking, with the remainder payable on the day. Please cancel or reschedule at least 48 hours in advance to avoid losing your deposit. If you do not show up on the day without notice or cancel within 4 hours of your appointment then you will be charged a 100% no-show fee. Arriving more than 15 minutes late may result in a lost slot or reduced treatment time. For our full terms and conditions click here.
How long does a lash appointment take?
A full new set takes anywhere from 90-120 minutes depending on the style chosen. Infill appointments take 45-60 minutes. We ask that you arrive with clean lashes, no eye makeup, and no contact lenses. Lash lifts take up to 1 hour.
Do I need a patch test before my first appointment?
Yes, we recommend first-time clients at Envy Lashes London to book a free patch test at least 48 hours before their appointment. A small amount of adhesive is applied behind the ear or applied directly to your lashes. Clients with a history of skin sensitivity, hay fever, or previous lash-adhesive reactions should always patch test.
Eco-Friendly Practices
What sustainable practices does Envy Lashes use?
Envy Lashes London is committed to reducing our environmental footprint. We use 100% vegan and cruelty-free products, have eliminated single-use plastics from our salon operations, use biodegradable packaging where possible, and source products from brands aligned with our sustainability values. We are one of London's few lash salons that are 100% vegan across our full product range.
Are your lash products really vegan?
Yes. Every product used at Envy Lashes London is certified 100% vegan and cruelty-free - including adhesives, primers, removers, coating serums, and lash fibres. We do not use mink, silk, or any animal-derived material in our extensions.
Training Courses
Does Envy Lashes offer lash training courses?
Yes. Envy Lashes London is an ABT-accredited training academy offering professional courses for aspiring lash technicians. Our training covers classic, hybrid, volume, and specialist techniques including wet look and wispy lash application. Courses are suitable for beginners and experienced technicians looking to upskill. Full details are on our training courses page.
Do your training courses provide certification?
Yes. All courses include a certificate upon completion. Our training is delivered by Annie Chen and our senior artists, with real model work included in hands-on courses. Contact info@envylasheslondon.com for a full course prospectus.
Payment Methods
Which payment methods do you accept?
We accept all major credit and debit cards, American Express, bank transfers and cash payments.